Question 1

What does the $250 website fee include?

Accepted Answer

The $250 design fee covers the full website build: custom design, mobile-friendly layout, main business pages, contact form, basic SEO structure, and domain connection help. You also get up to 10 revisions over 2 weeks after the build is complete, plus launch preparation. Managed hosting is separate and starts at $49/month.

Question 2

How long does a website take?

Accepted Answer

Most sites launch within 2–3 weeks after we receive your content. The timeline depends largely on how quickly you can provide business information, photos, copy, and feedback on revisions. We guide you through everything we need.

Question 3

What if I already have a website?

Accepted Answer

No problem. We can redesign your existing site or migrate content from your current platform. We'll assess what you have, review what's working and what isn't, and recommend the best path forward — whether that's a full rebuild, a redesign, or a targeted improvement.

Question 4

What counts as a revision?

Accepted Answer

Revisions include things like color changes, wording adjustments, adding or removing sections, moving content around, changing layout details, swapping photos, and updating contact information. You get up to 10 revisions over the 2 weeks following your build. Major scope additions (entirely new pages or features) may be scoped separately.

Question 5

Can you help write website content?

Accepted Answer

Yes. We can help you organize and structure your content, and AI tools can assist with drafting copy based on your business information. We'll guide you on what we need and help shape it into clear, professional website text. The more information you give us about your business, the better the result.

Question 6

Is hosting required after the design fee?

Accepted Answer

Yes. The $250 covers the design and build of your website. To keep it live, you need a monthly managed hosting plan starting at $49/month. Every plan includes hosting, SSL, business email setup, a contact form, and an AI chatbot trained on your site. All new builds include a 3-month minimum commitment.

Question 7

Can you help with my domain?

Accepted Answer

Yes. We help you connect your existing domain to your hosting, configure DNS settings, and verify everything is working. If you don't have a domain yet, we can advise on registering one. Domain registration costs are separate from our fees.

Question 8

Can I upgrade my hosting package later?

Accepted Answer

Absolutely. You can start with our Maintenance plan at $49/month and upgrade as your business grows. Add scheduling, payments, SEO tools, ecommerce, advanced AI tools, or monitoring when you actually need them. You're never locked into a bigger plan than you need today.

Question 9

Do you monitor websites?

Accepted Answer

Yes. Monitoring options are included and increase with higher plans. Basic uptime-aware hosting is part of every plan. More advanced monitoring, observability tools, alerting, and reporting are available in Growth, Pro, Premium, and Elite plans.

Question 10

What does observability mean for a small business?

Accepted Answer

Observability means knowing what's happening with your website — when it's slow, when it goes down, how people are using it, and catching problems before they get big. For a small business, it means getting alerts before your customers notice something is wrong, and having the data to understand how your site is performing over time.

Question 11

Do you guarantee uptime?

Accepted Answer

No. We do not publish formal SLAs or promise 100% uptime. We provide professional hosting, monitoring options, and a responsible operational mindset. Higher plans include more monitoring, observability, and support options. We bring an engineering-level care to how websites are hosted and maintained.

Question 12

What happens if something breaks?

Accepted Answer

We bring an incident-management mindset to every situation. If something breaks, we investigate, communicate clearly, and work to resolve the issue. The speed and depth of response depends on your hosting plan. We don't disappear after launch day.

Question 13

Can my website scale as my business grows?

Accepted Answer

Yes. Scalability planning is included in higher plans. We design hosting paths that grow alongside your business — so when you start adding staff, serving more customers, or expanding your services, your website infrastructure doesn't become a bottleneck.

Question 14

Can I sell products on my website?

Accepted Answer

Yes. Ecommerce functionality is available on Pro, Premium, and Elite hosting plans, or can be added as a specific feature. This includes product catalogs, checkout flows, payment processing, and basic inventory management.

Question 15

Can I accept payments?

Accepted Answer

Yes. Payment integration starts with the Pro plan at $115/month. This includes the ability to accept payments, deposits, and fees directly on your website through a secure payment processor.

Question 16

Can I add online scheduling?

Accepted Answer

Yes. Online booking and calendar integration starts with the Business plan at $65/month. This lets customers book appointments, request services, or schedule consultations directly on your website.

Question 17

Can the chatbot answer questions about my business?

Accepted Answer

Yes. The AI chatbot is trained on your website content and business information — so it can answer questions about your hours, services, pricing, location, and policies. It can also capture leads and route inquiries. The chatbot is included in every hosting plan.

Question 18

Can you help with SEO?

Accepted Answer

Yes. Basic SEO structure is included in every plan — page titles, meta descriptions, proper heading structure, and image optimization. AI-assisted SEO tools, automated content generation, metadata refresh workflows, and Google Business Profile support are available in Growth ($85/month) and above.

Question 19

Can you create blog content for my site?

Accepted Answer

Yes. Automated AI-generated blog articles relevant to your business and industry are available in the Growth plan and above. This keeps your site fresh with regular content and helps improve your search visibility over time.

Question 20

Can you help with my Google Business Profile?

Accepted Answer

Yes. Google Business Profile setup, optimization, and support is available in the Growth plan and above. A well-optimized Google Business Profile is one of the most important things a local business can have for appearing in local search results.

Question 21

Are third-party tools and integrations included?

Accepted Answer

Some are. Integrations we build and configure are included in your plan. However, third-party platforms, paid API services, SMS tools, premium scheduling platforms, and external paid plugins may have separate costs beyond your HitDirector hosting plan. We'll always be transparent about what's included vs. what has additional costs.

Question 22

Do I need the $220 Elite plan right away?

Accepted Answer

No. Most small businesses start at Business ($65/month) or Pro ($115/month) and grow from there. The Elite plan is designed for businesses that need advanced AI tools, custom workflows, complex integrations, and higher-touch operational support. Start where your business is today.

Question 23

Can I start simple and add features later?

Accepted Answer

Yes — and this is the recommended approach. Build your foundation first. Start with clean hosting, a great website, and basic tools. Add scheduling, payments, SEO, ecommerce, AI tools, monitoring, and advanced features as your business actually needs them. You're never pressured to buy more than you need.

Question 24

What do I need to provide to get started?

Accepted Answer

The basics: your business name, logo (if you have one), brand colors, contact information, a list of your services, any photos you have, and testimonials if available. If you don't have some of these, we guide you through what to gather and can help with content. Our intake wizard walks you through everything step by step.

Question 25

Is HitDirector just for new businesses?

Accepted Answer

No. We work with both new businesses building their first web presence and established businesses that need a redesign, a better hosting platform, more features, or improved SEO and visibility. If your current website isn't working for your business, that's a problem we can help solve.

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